At Sabjibasket, we strive to provide you with the best quality products. However, if you are not satisfied with your purchase or encounter any issues, our return and refund policy ensures a smooth process. Please read the following terms carefully:

Return Policy

1. Eligibility for Return:

   • Returns are only accepted for products that are damaged, expired, or incorrect at the time of delivery.
   • To be eligible for a return, you must report the issue and request a return within 24 hours of receiving the order.

2. Return Process:

   • When you receive your order, please make an unpacking video showing the condition of the product. This video is required as proof for processing the return.
   • Contact our customer service team within 24 hours of delivery to initiate a return. Provide the video and details of the issue.
   • The product must be returned in its original packaging, unused, and in the same condition as received.

3. Return Pickup:

   • Once your return request is approved, we will arrange for the pickup of the item from your location.
   • Please ensure the item is properly packed to avoid any damage during the return process.
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Refund Policy

1. Refund Eligibility:

   • Refunds are applicable only for returned products that meet our return policy criteria (i.e., damaged, expired, or incorrect items).
   • The refund request must be made within 24 hours of delivery.

2. Refund Process:

   • After we receive the returned item and verify its condition, we will notify you of the approval or rejection of your refund.
   • If approved, the refund will be processed back to your original payment method within 7-10 business days.

3. Refund Exceptions:

   • We do not accept returns or provide refunds for products that are not in their original condition, used, or without an unpacking video as proof.
   • Perishable items that have been opened and used are not eligible for returns or refunds unless they were damaged upon delivery.

If you have any questions or need further assistance, please contact our customer support team. We are here to help and ensure your satisfaction with Sabjibasket.