At Sabjibasket, we aim to deliver fresh groceries and household essentials directly to your doorstep in a timely and efficient manner. Please read our shipping policy to understand our delivery process and timelines.

1. Delivery Locations

• We currently offer delivery services within Dhanbad, Jharkhand, and selected nearby areas.
• To check if we deliver to your location, enter your delivery address during checkout.

2. Delivery Timelines

• Standard Delivery: We deliver orders within 1-3 business days, depending on the availability of products and your location.
• Express Delivery: For urgent needs, we offer express delivery services that ensure your order is delivered within 24 hours. Additional charges may apply for this service.

3. Delivery Charges

• Standard Delivery: We offer free delivery for orders above a minimum order value (specified during checkout). For orders below this amount, a nominal delivery fee will be applied.
• Express Delivery: An extra fee will be charged for express delivery services. The fee amount will be shown at checkout.

4. Delivery Slots

• We provide flexible delivery slots so you can choose a time that is convenient for you. You will be able to select your preferred slot during the checkout process.

5. Order Tracking

• Once your order is confirmed, you will receive a confirmation email or SMS with your order details and tracking information.
• You can track your order status directly on our website using the tracking number provided.

6. Failed Deliveries

• If we are unable to deliver your order due to an incorrect address, absence of the recipient, or any other reason within your control, we will attempt to contact you to reschedule the delivery.
• If the rescheduled delivery is also unsuccessful, your order may be returned to our warehouse, and additional delivery charges may apply for re-delivery.

7. Order Modifications

• If you need to modify your delivery address or preferred time slot after placing your order, please contact our customer service team as soon as possible. We will do our best to accommodate your request if the order has not yet been dispatched.

8. Delivery Issues

• In case of any delivery issues, such as receiving incorrect, damaged, or missing items, please contact our support team within 24 hours of delivery.
• We recommend capturing a video during the unpacking process to provide evidence of any issues, which will help us resolve the matter promptly.

9. Contact Us

For any shipping-related questions or concerns, please contact our customer service team:

• Email: [Your Support Email Here]
• Phone: [Your Support Number Here]

We are here to assist you and ensure a smooth and convenient delivery experience.